At BilliardBuyer.com, you will never have to worry about paying more than you have to for any of our great products. We guarantee our online prices with a no questions asked policy. Simply show us a legitimate company's URL and/or flyer including a way to contact the vendor (email, phone, fax) and we will match or beat their advertised price. It's just that simple! This gives you, our customer, the ease of mind that no matter what you purchase from BilliardBuyer.com, you are always getting the BEST price GUARANTEED!

(This guarantee excludes closeouts, liquidations, clearance and online auction items).

• General Inquires & Sales Sales@BilliardBuyer.com
• Returns Returns@BilliardBuyer.com
• Sales & Customer Service M-F 10am - 6pm EST 1-(866)-486-8212

Billiard Buyer offers a 30-day money back guarantee on any new and unused product purchased. All returned products must be in their original packaging, condition, and with no damage. Cues however must also be unchalked and in original condition in order to qualify for a refund.

Our goal is 100% customer approval and satisfaction at whatever cost. We will never charge a restocking fee and will promptly refund your card, no questions asked. No restocking fees, no hassles. Cues must be unchalked and in original condition to receive full refund or credit.

If you would rather place your order over the phone you may do so by calling 1-(866)-486-8212 M-F 10am - 6pm EST. Mail orders can be sent with payment (Credit Card, Check or Money Order) to:

Billiard Buyer
9864 E Grand River Ave #110
Suite #129
Brighton, Mi. 48116

That's right, shopping with credit cards online is not only convenient, but VERY safe.

If you are a consumer, the chances of your credit card number being intercepted as it travels over the Internet is very small. It is actually at a higher risk when you use it in a real life store, as the merchant not only has all of your credit card details, but also a copy of your signature.

Most credit card companies offer very good fraud protection too, below are links related to their policies, feel free to check them out at your liesure.

Discover: Click Here

Mastercard: Click Here

Visa: Click Here

AMEX: Click Here

Billiard Buyer provides exclusive shipping through FED-EX providing guranteed timely delivery and product protection for our customers! Any orders totaling over $75 USD being shipped within the 48 contigous states (USA) will be shipped free of charge by standard ground service. If you wish to expadite your orders shipping, you can use our shipping calculater located on your shopping cart page to decide which option is best for your delivery needs. If your order is less than $75.00 or you are outside of the contiguous 48 states, standard shipping charges apply which can be chosen on your shopping cart page.

Billiard Buyer will honor a one-year warranty from all manufacturer defects. Claims after one year are subject to manufacturer policies and their approval.
Special note: Warping once a cue is chalked is not considered a defect.

In order to return a product please email our returns department at Returns@billiardbuyer.com. Please include your contact information and reason for returning the product. Once we receive your request we will send you a Return Merchandise Authorization (RMA) number for you to reference on your return shipment. Customers will be responsible all shipping charges to return any item(s) including any shipping cost that we incurred sending out your order unless we shipped an incorrect or damaged item.

BilliardBuyer.com is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number.

We also require you to submit a username and password of your choice for your future access to your account information. To safeguard that your user name and password remain confidential, DO NOT share this information with anyone. From time to time we may also use your email address to send you important updates regarding your account, order information, news, changes to our website, and exclusive promotions at billiardbuyer.com.

Credit card information This information is NOT nor ever will be stored or saved on our servers.

In order to process your orders placed on this website, you must first complete the registration form. During registration, you will be required to provide your contact information, which includes your name, e-mail address, telephone number and street address. This information is used to provide you with important BilliardBuyer.com services such as automated order status updates via e-mail.

BilliardBuyer.com takes precautions to protect its customers' information. When you submit sensitive information via the website, your information is protected both online and offline. When our order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. BilliardBuyer.com uses the most advanced form of SSL software available: 128-bit encryption by VeriSign. To learn more about SSL, follow this link www.verisign.com.

All BilliardBuyer.com servers, including web servers and database servers, are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by multiple Checkpoint and Cisco firewalls and password protection. The servers on which we store personally identifiable information are kept in a secured environment, inside a secured and locked room. All backups are stored and locked in a high-level security room. Only personnel with proper security clearance have access to these restricted areas. Tape backups are not permitted to leave the premises without prior authorization.

All employees are kept up-to-date on our security and privacy practices. Every quarter, in addition to any time a new policy is added, BilliardBuyer.com employees are notified and/or reminded about the importance we have of privacy and what they can do to ensure that customers' information remains protected at all times.

If you have any questions or concerns about BilliardBuyer.com's security practices, you can send us an email at service@billiardbuyer.com.

Whether you write us an email or just give us your email address in the signup process, your email address is safe with us! BilliardBuyer comes from a long line of spam haters! We will NEVER share this information with any 3rd party individuals or companies. The sole purpose of email information collected from this site is to provide sales reciepts, services (such as lost passwords), news, and information about BilliardBuyer.com to our great customers!